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Track support issues and solutions
| 13 |  | | Rule6 paper clip document is split to separate document in Viewer | 3 - Not Critical - Std (3 day) | 10-SubmittedToAmCad | Dawnia-Support | I created two pdfs -- one was my "redacted" document, and the other was my "confidential" document. I filed into Test1 environment 810-10-10 RDCV. Filing went fine, answered yes/yes to Rule 6 questions, it prompted me for second document etc. Processing in Clerk Review was fine, it knew parent and second document as "paperclip". But when I viewed filing in Clerk Viewer, it lists both documents separately, and did not have the "paperclip" symbol beside the parent (redacted) document. | | | 15 | | | Error Message in Editing Case Information | 3 - Not Critical - Std (3 day) | 25-NeedsAnotherFix | Giuseppe | 1/3/13 CF: While tag splitting documents under a clerk sign on in Production, I neglected to add the proper court code to a docket number field.
I then signed on as an admin, accessed the filing by searching in the System Viewer, highlighting the row then opening the Case Information tab, and made the addition to the docket number. (Filing # is 70396, docket #167-9-12 (to which I was attempting to add Wnjv). When I hit SAVE, I get an error. See attachment for full text of email plus screenshots sent to AmCad 1/3/13.
| 1/4/13 GF's email: . The reason you were getting the error is that the docket number already existed. It was added with the second document. See attachment for screenshots and further clarification
1/4/13 CF: Further Note: I have asked GF how to handle a correction which intentionally changes an erroneous docket number to an existing docket number. Awaiting response. | | 12 | | | Can't process registration application when email address has faulty syntax | 4 - Move to efilingDEV (next drop) | 92-CloseXferToDEV | Dawnia-Support | Please remove Sarajean Boardman from the Registration Applications queue. I created this entity purposely using a faulty syntax for the email address. Now I can neither approve or reject her, as I get the following error message. She is stuck in the queue. We should be able to process a user with a faulty address, whether they registered themselves or whether it was an admin creating the account. The second screenshot below shots that the rejection message does not go away after leaving the error message screen. I’ll put this in eBug. See attachment for screenshots. | |
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