Dawnia – this is the same problem we encoutered last week – I will put it in Rick’s “eBug”; we spoke to Rao on the phone about it Friday morning, and thought it might be a simple delay as data is transmitted to the system. I’ve concluded this morning that this is NOT caused by a delay, as it has now been over half an hour since the clerk did the original clerk review. Please view the entire trail below. ( I have confirmed that the clerk has the appropriate role settings.))
1. Clerk in Orleans County accepted a case plan in clerk review, and then could not find the case plan when she searched in clerk viewer for the docket number. She contacted me, and I am unable to view the document in clerk viewer.
2. I am, however, able to “Search Filings” including filed filings, filter for Orleans, then click on the docket number
3. I then returned to the clerk viewer and searched by docket number and still the case plan is not displayed.