When using multiple browser sessions in eCabinet (i.e. logged in as clerk and Judge) the browsers share cookies with the original open tab.  Therefore, when trying to work between sessions, an error will occur.

click the New Session item on the browser's File menu , and a new browser window will open.  This new window will NOT share cookies and the user will be able to work in both sessions.

If you enter the wrong fee or have to delete a case, how do you handle the fee that has already been entered into VTADS?

See the attached file.  You can't delete financial transactions, just offset them, keeping a record.

1. Display the case

2. F-9

3. Do another ordfee with the ordamend event. In the FEE field, zoom off to get the payment order number.

4. Reenter the whole thing again.

What do you do when you receive a paper-based filing containing a sealedmedical evaluation marked "confidential"?

Open the sealed document and scan it. Mark it as either confidential or sealed.

What do you do if you receive an electronic filing without a payment and the filing requires scheduling a hearing immediately?

You cannot open a VTADS case until you receive the payment. Court Staff should call the filer and ask for payment immediately.

Need to test/verify eUniversa behaviour with large filings to ensure that filings that exceed max allowable size are rejected

Tracking number on AMCAD (482) - Testing is needed

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User was unable to click on the link in the activation email to activate her account.

User's account was activated by the help desk and was able to successfully log in.

There are instances when you need to change the status of a document or whole case from private to public--or vice versa. How?

To change a document’s folder:

 1. Display the case in the Clerk Viewer list. (Filings> Clerk Viewer)

 2. Click a document and select Edit.

 3. You can change the subfolder on the screen displayed.

 To change the whole case:

 1. Display the case in the Clerk Viewer List.

 2. Click the Case Information tab along the top.

 3. You can change the whole folder to public.

 

User was unable to click on the link in the activation email to activate her account.

User's account was activated by the help desk and was able to successfully log in.

Attorney did not receive pre-registration email.

User was successfully registered and activated.

User received my "Your account for ecabinet is ready for Activation" email, but the activation link does not work.  It also did not work when user typed in the account manually.

User's account was activated by help desk.

User was unable to activate account using Safari.

User's account is active.  It appears that she was able to activate it on her own.  User was advised while she may able to file documents with Safari on iMac, it is not one of the officially supported browsers.  The supported browsers are IE 7.0 or above and FF 3.0 and above.

User would like setup to allow our firm to give a checking account number and routing number so that it automatically gets withdrawn from their account.

 The current system allows for the use of credit card payments through the website or separate payments via check or cash directly to the specific court. We are currently working with our vendors to provide the ability to pay for filings by electronic check through the website as well. We do not have a final date the functionality will be available but we are working to have it completed by the end of November.

User changed password and then could not figure out how to log in.

User was attempting to login to eCabinet via the ‘Sign In’ link at the bottom right hand corner of the Vermont Judiciary page.  User was instructed on how to get to the correct login page and he was able to login.

User forgot password and security answer.

Help desk re-set the user's password and the user was able to log in.

At the VBA Annual Meeting, the Rules panel stated that during the optional period, everyone can file paper cases and those cases will remain paper-based. This is incorrect.

Add a FAQ on this topic. In actuality, the courts are scanning all paper-based cases.  When the optional period ends, SRLs can continue to file paper on the case, but attorneys must electronically file.

eCabinet allows filers to see only their own filings. To see filings from other parties, they must go to the courthouse and use the Parties viewer.

Make the Parties Viewer available online (requires rule change).

Or: have eCabinet or court staff send parties email notification of filings--with links to documents.

At the VBA Annual Meeting, a participant asked if there was a way that faxing a document could become an electronic file?

Several possibilities:

1. take faxed document and scan to T&S

2. Configure fax machine to automatically place faxed documents in T&S queue.

 

Note that after optional period, only SRLs can fax documents (in essense a fax is a paper filing); attorneys must file electronically through eCabinet.

Although eCabinet has rolled out in Windsor/Rutland civil division, small claims and stalking have not been piloted.  As of Jan. 3, 2011, these case types will be part of required electronic filing. Note: Judge Davenport's rollout schedule does NOT add them in anywhere else, so it is assumed they are part of required filing.

Consider making small claims and stalking optional in January.

Provide training to small claims staff.

At the VBA Annual Meeting, participants asked what to do if they cannot file electronically and are required to.

If the filer knows in advance, the filer should file a motion requesting permission to file on paper.

If the circumstances are beyond the filer's control (technical problems, Citrix failure, etc.), the filer should call the court and court staff will tell the filer how to proceed.

There is a lot of confusion as to how filing electronically impacts the SOL and filing deadlines.

Create a reference card that can be posted at the courts and in News/Information on eCabinet website that details the deadlines.

E.g.,

The rules do not change the computation of time for deadlines. For example, if there is a 10-day period to respond, the period doe not continue on weekends and holidays.

Brought up by Will Baker at VBA Annual Meeting. Scenario: individual sends appeal (may be paper) to court with check.

Many of these appeals are voluminous.

Clerk transfers it to Superior court. Superior ct staff scans it.

 Judge Durkin suggested that we might not want to accept appeals.

Service rules have not been changed by eCabinet--esp. original service.

 

Will sheriffs take writs/orders from courts/clerks?

Talk to sheriffs about putting together paper form that can be turned into an electronic version with Judge's signature. Court staff will run off form and stamp it.

May need to change rule: Rule 11 says signature must be original.

Pro se filers do not understand that they have to serve the other side.

 

Attorneys request addition of a provision for notifying the other side when the court staff scans in a pro se complaint.  

VBA Panel told attorney to do what they do now: call the court if they can't get a hold of the pro se filer.

Said that court staff is not going to notify the other side that the filing was made.

Because there is a Hold for Payment queue in eCabinet, it is tempting to start the case in VTADS and place the case in the Hold queue until payment is received; this is how we initially rolled out eCabinet.

This practice is causing more work and confusion.  Instead, if payment has not been received for an electronic filing (in the form of credit card or check sent ahead), leave the filing in the common queue.  Do not open a VTADS case.