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eBug: Case not visible via Search Cases

Title

Case not visible via Search Cases  

Priority

2 - Not Critical - Major (4 hr) 

Status

81-JudiciaryTEST 

OnPlate?

AMCAD Helpdesk 

DueDate

 

Description

7/26/13 CF: email to GF
Forwarding you a court user’s dilemma below – the docket number in question,  429-6-13 Rdcv, cannot be found via a case search but documents filed in the case can be located through a search on the date of filing (6/19/13), as well as through the filer’s log.  There is a confidential document in the midst of the filing and I thought perhaps that was causing misbehavior since we have had some problems with Rule 6 lately.  Could you check this out as to why this case is not available through search cases?  I will put this in eBug as well.  Thank you.
Cindy
 
From: Carrara, Kathleen
Sent: Friday, July 26, 2013 9:30 AM
To: JUD - eCabinet
Subject: PROBLEM WITH CASE NOT SHOWING UP IN ECABINET
RE: Fair Haven Auto Supply vs Fat Tom’s Auto Repair
Docket No. 429-6-13 Rdcv
Sorry… but I have another puzzler. Atty David Carpenter called just now to explain that he filed a new case in June but when he tries to file something it does not allow him to. I looked the docket number up in ecabinet and could not find it either. So I went to his filings for 6/13/13 and found it that way. I clicked “complete” and told him it should be all set. However, I went back to look at the file again and it still does not show up. I went back in through his filings again, found it again, did “unlock” on all the documents (because he has an unredacted document attached as confidential), and clicked complete again. And… it still is not showing up. So…. What to do??
I will contact him and let him know there is some technical issue at this point so he might not be able to file his pleadings until it gets straightened out. Thanks!
Kathy

Kathleen A. Carrara,DOCKET CLERK
VERMONT SUPERIOR COURT
RUTLAND CIVIL DIVISION
83 Center Street - Suite 3
Rutland, VT   05701
kathleen.carrara@state.vt.us
(802) 775-4394 x 12 (phone)
(802) 775-2291 (fax)

 

Solution

8/28/13 RC:  Sent another example of this to G for research today via email.   Same as Rule 6 issue.
Attachments
Case not found by case search.docx    
Created at 7/26/2013 14:50  by Cindy Foster 
Last modified at 8/28/2013 11:08  by Rick Conklin