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eCabinet Notes: Do not review electronically filed case until payment has been received.

Title

Do not review electronically filed case until payment has been received. 

ItemType

StaffBestPractice 

Problem

Because there is a Hold for Payment queue in eCabinet, it is tempting to start the case in VTADS and place the case in the Hold queue until payment is received; this is how we initially rolled out eCabinet.

Solution

This practice is causing more work and confusion.  Instead, if payment has not been received for an electronic filing (in the form of credit card or check sent ahead), leave the filing in the common queue.  Do not open a VTADS case.

Status

OK 
Attachments
Created at 5/3/2012 13:36  by Christine Loso 
Last modified at 5/3/2012 13:36  by Christine Loso