a. Where are they looking – on PAT or at home?
b. If home, there is NO security, they can see whatever they filed.
i. Check: Reset date at type of My Filings grid. What they filed may have fallen outside the date range.
ii. If they sent document in on paper, for example, they cannot see it because system doesn’t know that “scanner” is that person.
c. If at PAT:
i. Nobody can see “Not Public” cases
ii. On Public side, nobody can see anything but “General” documents
iii. Filer can see “Confidential” documents (subfolder) if they are logged in as a Party (vs Public)
iv. BUG (will be fixed in next drop 10/2013): if folder changes from Not Public to Public after some documents have been filed, all the documents (even General) cannot be seen, now, because they were marked General when the Folder=Not Public, and there is a bug when changing the Folder=Public (system, under the covers, makes the document a “different” General value, and this is a bug).