11/18/13 gf: Fixed.
10/29/13: On the banner screen, the text of the link to the forgot password screen should read "Forgot User Name and/or Passwrod" instead of just :forgot Password." See attachment "64 the banner screen link...."
10/28/13CF: See "Testing Next Drop" Document.
9/24/13cf: GF says that this is fixed in the AMCAD test environment but not yet in VT's. (See attached email "Re Retesting.)
9/23/13cf: Not fixed. Screenshot still reads "Information does not match our records...etc. "
9/22/13gf: This was a deployment/configuration issue on our part. Please re-test.
9/20/13cf:The popup message now displays if there are multiple accounts with the same last name/primary email address. However, we would like the wording to read as stated in previous Sharepoint entry: “Multiple accounts have been found containing these search criteria. Please contact firstname.lastname@example.org
for assistance.” We find that inaccurate or non-understandable error messages are a particular annoyance to users, and experiencing such messages produces a lack of confidence in the system overall – something we would like to avoid.
9/19/13gf - ready to be re-tested
9/18/13cf: # The change made in the clarification document of 9/4/13 has not been done:“In the event of multiple returns on the Forgot Password search criteria, we would like a popup that says “Multiple accounts have been found containing these search criteria. Please contact email@example.com for assistance.”
Note – when I entered data on the forgot password screen which I knew was duplicative of multiple accounts (last name = Foster, primary email = firstname.lastname@example.org
) , only one account of five was changed. I should have gotten a popup that gave the message in the above paragraph.